Can I get a group discount for ROC?

Hotel companies can enjoy significant discounts on the HSMAI Revenue Optimization Conference and Commercial Summit when they register 5 or more people from the same company. The discount is $50 off per person for the 2-day registration.

You can complete your group registration securely on here.

Just use the ticket type for groups under the Hoteliers section.  If you need help, please contact us.

What is the cancellation policy for HSMAI’s ROC conference?

For piece of mind, tickets are fully refundable up to 72 hours prior to the conference. Cancellations received within 72 hours will not be refunded, except in the case of a medical emergency (including if you are required to quarantine due to Covid-19 exposure).

The transferring of a registration to a colleague is free of charge and must be requested in writing.

All cancellations and transfers must be submitted in writing to info@hsmai-asia.org.

Can I transfer my ROC ticket to a colleague?

A transfer of your full registration is permitted prior to the conference by submitting a written request to info@hsmai-asia.org.

Onsite transfers must be accompanied with proof of the original confirmation letter. Only one transfer is permitted per original registrant. The individual submitting the transfer request is responsible for all financial obligations (any balance due) associated with that substitution. Badge sharing, splitting, and reprints are strictly prohibited.

Can I apply for a TIP-it grant to attend the conference?

If you are a Singaporean or a permanent resident of Singapore, you are able to apply for the Training Industry Professionals in Tourism (TIP-it) grant for the conference through the Singapore Tourism Board (STB).  More information is available from the Singapore Tourism Board website or send any queries about the grant to STB_Incentives@stb.gov.sg.

What are the conference health and safety protocols?

HSMAI and Marina Bay Sands will follow the most up-to-date guidance from the Singapore Government for indoor gatherings in terms of masks and other protocols. Details will be shared closer to the conference date as restrictions are changing often.    

I need help with my conference registration

If you register online, you will immediately receive an electronic confirmation of your registration. If you have not received a confirmation within 10 business days, please contact info@hsmai-asia.org.

Marina Bay Sands Expo and Convention Center
Level 4, Orchid Junior and Peony Junior Ballrooms

Avoid the lines and pick up your badge early. This is also the place to get your questions answered about everything else happening during the week in Singapore.

  • Thursday or Friday  8:00 am – 5:00 pm
What’s included in the tickets to HSMAI’s ROC?

Two full days of industry inspiring content!


  • Tea/coffee upon arrival on Day 1 & 2
  • Morning break Tea/Coffee and snacks on Day 1 & 2
  • Lunch on Day 1 & 2
  • Afternoon break tea/coffee and snacks on Day 1 & 2
  • Networking drinks and canapes on Day 1
How do I get to the Marina Bay Sands Venue for ROC?

Directions to Marina Bay Sands Expo And Convention Centre (Singapore) with public transport

The following transport lines have routes that pass near Marina Bay Sands Expo And Convention Centre

Marina Bay Sands is located at Bayfront MRT station (CE1/DT16). The station connects to the Circle and Downtown Line of Singapore’s Mass Rapid Transit (MRT) train system.

MRT services to/from Bayfront MRT station operate daily from approximately 6am to 12am midnight.

The various MRT exits connect to the following:

Exit C & D:

  • The Shoppes at Marina Bay Sands (1-minute walk)
  • Sands Expo & Convention Centre (3-minute walk)
  • Marina Bay Sands Hotel (5-minute walk)
Contact Us

Send us a message for any queries you have about HSMAI Asia Pacific and we'll get back to you as soon as we can.

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