HSMAI Worldwide Signature Events
2019 Signature Events
Adrian Awards Gala 2019
When: 22nd January, 2019
Resort Best Practices Annual Roundtable
When: 24th January, 2019
Digital Marketing Strategy Conference
When: 23rd January, 2019
Revenue Optimization Conference (ROC)
When: 10th April, 2019
Where: Palau de Congressos de Palma, Illes Balears, Spain
When: 27th – 28th November, 2019
Where: Hotel ICON, Hong Kong
When: 18 – 19th June, 2019
Hotel Strategy Conference- Asia Pacific
HSMAI Asia Pacific
When: 9th – 10th July, 2019
Where: Marina Bay Sands, Singapore
When: November, 2019
6th Annual Strategy Conference
Where: Sao Paulo
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WORLDWIDE SIGNATURE EVENTS FOR HOTELS
Business services are a recognisable subset of Economic services, and share their characteristics. The essential difference is that Business are concerned about the building of Service Systems in order to deliver value to their customers and to act in the roles of Service Provider and Service Consumer.
HSMAI America's Digital Marketing Strategy Conference
Most products fall between these two extremes. For example, a restaurant provides a physical good, but also provides services in the form of ambience, the setting and clearing of the table, etc.
HSMAI Asia Pacific Revenue Optimization Conference (ROC)
And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.