HSMAI Worldwide Signature Events

2019 Signature Events

Adrian Awards Gala 2019

HSMAI America’s

When: 22nd January, 2019

Where: New York Marriott Marquis, 1535 Broadway, 6th Floor, New York, NY, 10036

Resort Best Practices Annual Roundtable

HSMAI America’s

When: 24th January, 2019

Where: New York Marriott Marquis, 1535 Broadway, New York, NY, 10036

Digital Marketing Strategy Conference

When: 23rd January, 2019

Where: New York Marriott Marquis, 1535 Broadway, 3rd Floor, New York, NY, 10036

Revenue Optimization Conference (ROC)

HSMAI Revenue Optimization Conference dates for 2019 to 2020

HSMAI Europe

When: 10th April, 2019

Where: Palau de Congressos de Palma, Illes Balears, Spain

HSMAI Asia Pacific 

When: 27th – 28th November, 2019

Where: Hotel ICON, Hong Kong

HSMAI America’s

When: 18 – 19th June, 2019

Where: Minneapolis, Minnesota, USA

Hotel Strategy Conference- Asia Pacific

HSMAI Hotel Strategy Conference 2019 in SIngaporeHSMAI Asia Pacific

When: 9th – 10th July, 2019

Where: Marina Bay Sands, Singapore


HSMAI Brasil

When: November, 2019
6th Annual Strategy Conference
Where: Sao Paulo

For more information on HSMAI or HSMAI events, email bgilbert@hsmai.org.


Business services are a recognisable subset of Economic services, and share their characteristics. The essential difference is that Business are concerned about the building of Service Systems in order to deliver value to their customers and to act in the roles of Service Provider and Service Consumer.

Hospitality Digital Marketing Conference Singapore 2018

HSMAI America's Digital Marketing Strategy Conference

Most products fall between these two extremes. For example, a restaurant provides a physical good, but also provides services in the form of ambience, the setting and clearing of the table, etc.

HSMAI Asia Pacific Revenue Optimization Conference (ROC)

And although some utilities actually deliver physical goods — like water utilities which actually deliver water — utilities are usually treated as services.

Hotel Revenue Optimization Conference
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