HSMAI Foundation Talent Best Practice
As hospitality organizations, our team members’ voices are important. Their level of engagement affects their service delivery and directly impacts our guests’ satisfaction. We solicit our team [...]
Incentivizing Today’s Sales Team
We have all discussed the need for recruiting, retention, career development, breaking down the silos, and keeping teams motivated while avoiding burnout. Compensation is just one critical piece [...]
The Budget Process – What Do We Do Differently?
Last month the Revenue Optimization Advisory Board met for a discussion of the budget process. A timely topic, as many companies are in the midst of developing budgets and preparing […]
How Stay Interviews Can Improve Employee Retention
Before the pandemic, the hospitality industry began to see an exit of sales, marketing, and revenue management professionals and started to experience challenges attracting new talent. In the [...]
Nobody Has a Crystal Ball
The most prepared companies and sales teams come up on top. One important aspect of this is to educate ourselves on the latest economic predictions to best prepare. Regardless of […]