As hospitality organizations, our team members’ voices are important. Their level of engagement affects their service delivery and directly impacts our guests’ satisfaction. We solicit our team [...]
We have all discussed the need for recruiting, retention, career development, breaking down the silos, and keeping teams motivated while avoiding burnout. Compensation is just one critical piece [...]
Last month the Revenue Optimization Advisory Board met for a discussion of the budget process. A timely topic, as many companies are in the midst of developing budgets and preparing [...]
Before the pandemic, the hospitality industry began to see an exit of sales, marketing, and revenue management professionals and started to experience challenges attracting new talent. In the [...]
The most prepared companies and sales teams come up on top. One important aspect of this is to educate ourselves on the latest economic predictions to best prepare. Regardless of […]
It was such a great pleasure to have met my fellow industry colleagues and moderate the Sustainability discussion at HSMAI Chief Commercial Officers Roundtable together with my Sustainability [...]
The latest Q1 Barometer report from the Events Industry Council While we are now back to meeting in person, travelling to events across the globe and sharing our best practice […]
Hospitality Commercial Leader Has Finally Emerged Over the last few years, debate has ensued about whether the word “commercial” would appear, or stick, in the titles for roles that traditionally [...]
25 Point Checklist to audit your hotel’s total online presence This is a fantastic overview of what you need to keep in mind when considering your online digital strategy. This [...]
Discover how a chance visit to Las Vegas led a young professional to double down on a career in hospitality and make her mark on the Las Vegas Strip. How […]
As the industry adjusts to uncertain and evolving market conditions, hotels should develop and adjust agile, scenario-based recovery plans. These recovery plans should include four key areas of [...]
