From Recovery to Innovation: Asia Pacific’s Travel Trends and the Digital Transformation in Hospitality In 2024, the Asia Pacific travel industry is experiencing a significant recovery, [...]

Davis Keeter, CHDM, Leisure Groups Team, BWH Hotels, Rising Marketing Leader Council Member  At Best Western we have properties all over the globe. Domestically, there are a few key locations [...]

Effective Communication in the Hotel Industry: Key Takeaways Heather Harmeyer, Director of Sales and Marketing, Embassy Suites, HSMAI Rising Sales Leader Council Member  From meeting planners to [...]

The Value of the Relationship between Revenue Management teams and Contact Centers  Megan Becker, Manager of Hiring and Training, Reservations | Hershey Entertainment & Resorts Company [...]

  Navigating the Future of Hospitality: Insights from General Managers and Industry Leaders 12th October, 2023, Delhi NCR, India. The future of the Indian Hospitality industry came sharply [...]

The timeless art of guest loyalty: Making your guest feel special Timo Lorenzen Strategic leader, motivated to organize initiatives for change. Quick to see opportunities for improvement and [...]

MAXIMISING PROFTABILITY IN HOSPITALITY The Profit-Oriented Revenue Management Revolution (PORM) READ WHITEPAPER Authors: A/Prof. Dr. Detlev Remy, Senior Lecturer Brandon Chan, and the CEO of [...]

As hospitality organizations, our team members’ voices are important. Their level of engagement affects their service delivery and directly impacts our guests’ satisfaction. We solicit our team [...]

The timeless art of guest loyalty: Making your guest feel special Timo Lorenzen Strategic leader, motivated to organize initiatives for change. Quick to see opportunities for improvement and [...]

Hospitality Commercial Leader Has Finally Emerged Over the last few years, debate has ensued about whether the word “commercial” would appear, or stick, in the titles for roles that traditionally [...]

25 Point Checklist to audit your hotel’s total online presence This is a fantastic overview of what you need to keep in mind when considering your online digital strategy. This […]

Discover how a chance visit to Las Vegas led a young professional to double down on a career in hospitality and make her mark on the Las Vegas Strip. How […]

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Hear from a revenue management pioneer about the evolving and exciting hospitality industry. Q: How has your career in hospitality opened your world? A: Without a doubt, I think my career in […]