Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want? The Bad News: The hospitality industry will not be spared from them. The Good News: Understanding the Millennial’s particularities as employees and guests in hotels can help hoteliers gain an edge over competitors. Horwath HTL Atlanta gives you the low-down.
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