IHG’s Head of Learning in Europe, Gil Mulders sports a long and varied career in hospitality, as Front Desk Manager, then Training Manager at Crowne Plaza Brussels, Reception Manager at QMH UK Limited, Guest Relations Executive at Hilton Worldwide, and Assistant Night Manager at Europe InterContinental Brussels, as well as eco tourism in America – but more on that further down the road.

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HSMAI Digital Marketing Advisory Board for hotel leadersHSMAI Digital Marketing Advisory Board for hotel leaders