HSMAI Commercial Strategy Conference – Seoul – English Agenda

AGENDA

8:30am - 9:00am Registration
9:00am - 9:10am Introduction to HSMAI

Introduction to HSMAI Korea and 2024 events.

9:10am - 9:30am Adapting to New Realities: KTO Pre-COVID and Current Strategies to Support Hotels
9:30am - 9:50am Transforming Digital Hospitality
9:50am - 10:05am Customer booking behavior and trend change as seen through Data
  • Heerah Lee 이희라 HSMAI 한국 보드 멤버 & OTA 인사이트 한국 총괄 대표 (HSMAI KOREA BOARD MEMBER & COUNTRY BUSINESS DEVELOPMENT MANAGER FOR KOREA, OTA INSIGHT)
10:05am - 10:25am How retailing is enabling hoteliers to drive total revenue

What if you could easily drive more spend through merchandising to your guests at the time of booking, while delivering on the preferences and add-ons each unique traveler wants? Selling more relevant ancillary products has been shown to drive higher booking conversion. For hoteliers, having a successful merchandising strategy results in higher guest satisfaction, greater revenue, and strategic differentiation from competitors in an evolving industry. But what does it take to get there? How far are you willing to get out of your comfort zone? In this session, you’ll learn how retailing and merchandising is changing hospitality as hoteliers drive revenue beyond the room.

10:25am - 10:45am Morning Coffee / Tea
10:45am - 11:05am Catalysts for Change

Traveller expectations have changed over the past four years – the hospitality industry of 2023 is not that of 2019. Today, personalization, flexibility, and sustainable journeys supported by modern digital tools to remove friction sit at the top of traveller’s wish lists. We will explore how the industry will be able to deliver on these expectations.

11:05am - 11:25am Ways to maintain revenue from refunds
  • Carrie Yoon 윤소윤 HSMAI 한국 보드 멤버 & 프로젝트 그룹 한국 총괄 매니저 (HSMAI KOREA BOARD MEMBER & BUSINESS DEVELOPMENT MANAGER FOR KOREA, PROTECT GROUP)
11:25am - 11:45am How to optimize customer touchpoints through digital marketing
11:45am - 12:00pm Evolving the Front Desk: Modern Upselling Techniques for Today's Customer
12:00pm - 12:20pm A showcase of genuine hospitality
12:20pm - 1:20pm Lunch Break
1:20pm - 1:40pm Hotel consumers attitude and behavior towards guest experience and their relationship with hotel brands
1:40pm - 2:00pm The Benefits of Investing in Digital Transformation for Hotels
2:00pm - 2:20pm How to effectively utilize technology to enhance the customer stay experience
2:20pm - 2:40pm On & Off : The Evolution of Sales Managers
2:40pm - 3:00pm Adapting to evolving hospitality trends : Meeting the diverse needs of event and wedding customers
3:00pm - 3:20pm Strategies for attracting MICE business while considering changing customer expectations
3:20pm - 3:40pm How can technology elevate the digital guest experience?
3:40pm - 4:00pm Afternoon Coffee / Tea
4:00pm - 4:40pm Guest Journey - How the booking pattern/behavior changed, expectation of 2024 and the future

Moderator

  • Carrie Yoon 윤소윤 HSMAI 한국 보드 멤버 & 프로젝트 그룹 한국 총괄 매니저 (HSMAI KOREA BOARD MEMBER & BUSINESS DEVELOPMENT MANAGER FOR KOREA, PROTECT GROUP)

Panel

4:40pm - 5:00pm The role of the revenue manager in response to changes in guest journey in the digital environment
5:00pm - 5:20pm Automating Success : Transforming Distribution in the Digital Age
5:20pm - 5:50pm Road Map of the Guest Journey Experience
5:50pm - 6:00pm Q&A and Wrap Up
  • Charles Park, CRME 박흥수, CRME Sales Manager, Shiji Korea Ltd. and HSMAI Korea Board Member
  • Anna Lim 임정여 HSMAI 한국 보드 멤버 & (주)호텔롯데 RM팀 RM담당 헤드매니저 (HSMAI KOREA BOARD MEMBER & ASSISTANT DIRECTOR, REVENUE MANAGEMENT, LOTTE HOTELS & RESORTS)
  • Carrie Yoon 윤소윤 HSMAI 한국 보드 멤버 & 프로젝트 그룹 한국 총괄 매니저 (HSMAI KOREA BOARD MEMBER & BUSINESS DEVELOPMENT MANAGER FOR KOREA, PROTECT GROUP)
  • Heerah Lee 이희라 HSMAI 한국 보드 멤버 & OTA 인사이트 한국 총괄 대표 (HSMAI KOREA BOARD MEMBER & COUNTRY BUSINESS DEVELOPMENT MANAGER FOR KOREA, OTA INSIGHT)
  • Matthias Lee Geoffroy, MBA 마티아스 리 죠프로와 HSMAI 한국 보드 멤버 & 스토리 호스피탈리티 세일즈 & 레비뉴 이사 (HSMAI KOREA BOARD MEMBER & CORPORATE DIRECTOR OF REVENUE & SALES, STORY HOSPITALITY)
  • Stefan Wolf (스테판 볼프) Head of Commercial – Asia, TUI BLUE Hotels & Resorts and HSMAI Korea President

VENUE

Novotel Ambassador Seoul Dongdaemun Hotel & Residence

238 Eulji-ro, Jung-gu, Seoul, South Korea

PARTNERS