My Sales Hub
The HSMAI Sales Hub includes selected news, insights, education, jobs and more – all relevant to Sales people. Save time by letting us do the work filtering the relevant information for you or visit our Homepage for links to everything to with commercial disciplines in Hospitality.
Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management. Get your CRME designation from HSMAI now….read more
Your name, CRME
HSMAI’s Sales Advisory Board are introducing Sales2Win, a series of courses for sales people working in hospitality. The Sales leaders in North America have worked hard on creating a course specifically for hotel sales people.
Start anytime, study anywhere.
HSMAI SALES INSIGHTS
Research and Insights from HSMAI – Coming soon!
Economics and Business
Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.
Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.
If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography