Hotel guests don’t communicate like they used to. They call less, email more, and frequently use instant messaging apps. These days, they prefer to use their mobile phones, especially the younger generations who often text (SMS, webchat, or WhatsApp).

By enabling chat capability, hotels can now provide their guests with prompt and accurate responses across multiple channels.

GuestChat is an AI-powered chat technology that answers your website visitors’ questions instantly, 24/7 and in multiple languages. It’s a digital receptionist on your website to handle repetitive questions. That means fewer emails for your staff so they can focus on delivering more personalized service to your guests.

Built by Hoteliers and customized specifically for your hotel.