With over 20 years of experience in the hospitality industry, I am a seasoned Director Franchise Operations at Wyndham Hotels & Resorts Asia Pacific. I oversee the operations of more than 45 hotels across the South East Asia and Pacific Rim region, ensuring consistent and high-quality service standards, brand compliance, and guest satisfaction. I also support the development and expansion of new and existing franchisees, providing them with training, guidance, and best practices. Some of my key achievements include securing multiple strategic partnerships with local and international stakeholders. I am passionate about creating memorable and engaging experiences for guests and franchisees, leveraging my skills in hospitality, banquets, and service standards. I am also committed to fostering a culture of diversity, inclusion, and innovation within the Wyndham Hotels & Resorts Asia Pacific team, as well as contributing to the global vision and mission of the company.