Insights & thought leadership from global hospitality human resources executives

AUTHOR: J. Bruce Tracey is the Kenneth and Marjorie Blanchard Professor of Human Resource Management at Cornell University’s School of Hotel Administration.The HSMAI Foundation and HSMAI Asia Pacific hosted several Executive roundtables in 2020/21 for hotel chief human resources officers in the Americas, Asia Pacific, Europe and the Middle East to discuss current and potential future challenges they are facing in the new world of COVID-19. J. Bruce Tracey, Ph.D., editor of Cornell Hospitality Quarterly, professor of management at Cornell University’s School of Hotel Administration, and member of the HSMAI Foundation Board of Trustees facilitated the discussions. J. Bruce Tracey has now compiled the research into a single whitepaper to show you the responses globally to the pandemic. INITIAL RESPONSE: DO MORE WITH LESS SECOND PHASE: FROM SURVIVAL TO RESILIENCE WHAT COMES NEXT: THE FUTURE OF WORK   The mission of the HSMAI Foundation is to elevate the overall caliber and performance of sales, marketing, and revenue optimization professionals in the global hospitality...

Upskilling in 2021 for a post-COVID-19 hospitality career

All periods of disruption bring new opportunities. It’s the ideal time to set yourself up for a new career direction, learn some in-demand skills and prepare for a resilient industry that will come back more vibrant than ever.

HSMAI Foundation’s COVID Relief Fund Opens with Generous $150,000 Donation from the Carolyn Smith Foundation

McLean, VA, USA 17th March 2021 Carolyn and Randy Smith The Hospitality Sales & Marketing Association International (HSMAI) Foundation is opening its COVID Relief Fund for grant applications following a generous donation of US$150,000 from the Carolyn Smith Foundation on behalf of STR Founders Carolyn and Randy Smith. The HSMAI Foundation COVID Relief Fund was established in 2020 with the generous support of benefactors including the Carolyn Smith Foundation, IDeaS Revenue Solutions, and individual donors including past and present leaders Hoyt Bacon, Mike Leven, and Flo Lugli. The fund provides HSMAI membership and educational grants for HSMAI programs to members and industry professionals in need due to challenging circumstances related to the global pandemic. “HSMAI and the Foundation are very grateful for the significant contributions from the Carolyn Smith Foundation, IDeaS, and many individuals,” said Robert A. Gilbert, CHME, CHBA, executive director of the HSMAI Foundation and president and CEO of HSMAI. “The COVID Relief Fund will help professionals in our industry who greatly need the education, resources, and...