My Revenue Hub

The HSMAI Revenue Advisory Board have selected specific news, insights, education, jobs and more. Let us do the work filtering the relevant information for you.


It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.

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Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management.  Get your CRME designation from HSMAI now….read more

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Hotel Talks by HSMAI

Insights & thought leadership from global hospitality human resources executives

AUTHOR: J. Bruce Tracey is the Kenneth and Marjorie Blanchard Professor of Human Resource Management at Cornell University’s School of Hotel Administration.The HSMAI Foundation and HSMAI Asia Pacific hosted several Executive roundtables in 2020/21 for hotel chief human resources officers in the Americas, Asia Pacific, Europe and the Middle East to discuss current and potential future challenges they are facing in the new world of COVID-19. J. Bruce Tracey, Ph.D., editor of Cornell Hospitality Quarterly, professor of management at Cornell University’s School of Hotel Administration, and member of the HSMAI Foundation Board of Trustees facilitated the discussions. J. Bruce Tracey has now compiled the research into a single whitepaper to show you the responses globally to the pandemic. INITIAL RESPONSE: DO MORE WITH LESS SECOND PHASE: FROM SURVIVAL TO RESILIENCE WHAT COMES NEXT: THE FUTURE OF WORK   The mission of the HSMAI Foundation is to elevate the overall caliber and performance of sales, marketing, and revenue optimization professionals in the global hospitality...

HSMAI Foundation’s COVID Relief Fund Opens with Generous $150,000 Donation from the Carolyn Smith Foundation

McLean, VA, USA 17th March 2021 Carolyn and Randy Smith The Hospitality Sales & Marketing Association International (HSMAI) Foundation is opening its COVID Relief Fund for grant applications following a generous donation of US$150,000 from the Carolyn Smith Foundation on behalf of STR Founders Carolyn and Randy Smith. The HSMAI Foundation COVID Relief Fund was established in 2020 with the generous support of benefactors including the Carolyn Smith Foundation, IDeaS Revenue Solutions, and individual donors including past and present leaders Hoyt Bacon, Mike Leven, and Flo Lugli. The fund provides HSMAI membership and educational grants for HSMAI programs to members and industry professionals in need due to challenging circumstances related to the global pandemic. “HSMAI and the Foundation are very grateful for the significant contributions from the Carolyn Smith Foundation, IDeaS, and many individuals,” said Robert A. Gilbert, CHME, CHBA, executive director of the HSMAI Foundation and president and CEO of HSMAI. “The COVID Relief Fund will help professionals in our industry who greatly need the education, resources, and...

Regional Conferences

Events for Revenue people


Regional Conferences

Events for Revenue people



2) Chief Revenue Officers Executive Roundtable

21st March, 2018 – Singapore

Chief Revenue Officers Roundtable – Australia/Pacific 
26th March, 2018 – Sydney
Chief Revenue Officers Roundtable – Australia/Pacific

25th July, 2018 – Sydney

Chief Revenue Officers Executive Roundtable

17th October, 2018 – Singapore

Note: Roundtables are Invitation-only events

Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.

Economics and Business

Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

Service Management

Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.

Administrative Service

If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography

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