My Revenue Hub

The HSMAI Revenue Advisory Board have selected specific news, insights, education, jobs and more. Let us do the work filtering the relevant information for you.


It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.

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Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management.  Get your CRME designation from HSMAI now….read more

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7 design trends to convert travelers on your website

7 design trends to convert travelers on your website Visiting your hotel’s website has become an almost mandatory part of a traveler’s booking process. It can be the deciding factor. Taking care of your website is crucial because it’s the first interaction between you and your potential customer. Of course, it’s important to have a fast, efficient, and intuitive website. But it’s just as important to take care of its appearance as well as its technical parameters. A modern web design in line with current trends will help you convert travelers into customers and thus increase your volume of direct bookings. Here are 7 design trends for 2024 that will give your website a boost and make it more attractive to Internet users.   The challenges of designing your hotel website The branding of your website is a key element that you have to consider if you want it to be effective in your marketing strategy. In fact, it is from this branding that your hotel’s visual identity will be shaped. That’s why it’s so important to choose your graphic charter, design, and logo carefully so that they reflect what you want to convey to travelers (atmosphere, values, etc.). In the case of a hotel takeover,...

How will AI shape the future of Hospitality

How will AI shape the future of Hospitality? Senior Commercial Leaders spend an afternoon with a futurist workshopping ideas they think AI could be used for. Artificial intelligence (AI) is already being applied to improve customer services and operations in the hospitality industry, however, what really excited people at the recent HTNG Connect and HSMAI's Revenue Optimization Conference (ROC) organised by HTNG & HSMAI Asia Pacific, is its potential to offer unprecedented opportunities to enhance guest experiences, streamline operations, and promote sustainability. Senior leaders in commercial and tech sectors are actively exploring the potential of AI, and the future of hospitality looks both promising and transformative. Personalized Guest Experiences One of its most compelling applications in hospitality is AI's capability to personalize guest experiences. By combining AI and facial recognition technology, hotels can automate the process of providing tailored services. For example, AI can recognize returning guests and instantly access their preferences, allowing hotels to offer personalized room settings, dining options, and even entertainment tailored to individual or group preferences.  Joshua Ryan-Saha, Director of TravelTech Scotland, elaborated on this vision at the HSMAI ROC 2024 conference: "Imagine a scenario where AI recognizes a returning guest, greets them by...

Transforming your hotel website into a room-selling powerhouse

Transforming your hotel website into a room-selling powerhouse A hotel’s website has become a must for selling rooms online. It allows hoteliers to get direct bookings and to reduce the share of OTAs on their turnover. The final goal is to convince the traveler to book on your website and not elsewhere. That’s why, on your website, you must provide future customers with the most pleasant booking experience possible. This is done by providing relevant information to the internet user on your hotel website. Find below some elements that will allow you to better sell your rooms on your site. Connect a booking engine to your hotel website To sell your rooms on your website, you must have a booking engine connected to it, that’s the mandatory technological solution to sell your rooms via your website. Make sure that your booking engine is user-friendly and easy to use by your future customers. This system should allow travelers to book one or more rooms, and to check your availability and rates in real time. One of the most important elements to sell your hotel rooms online is to choose a responsive and fast booking engine. In other words, a booking engine adaptable to all available digital media...

Regional Conferences

Events for Revenue people


Regional Conferences

Events for Revenue people



2) Chief Revenue Officers Executive Roundtable

21st March, 2018 – Singapore

Chief Revenue Officers Roundtable – Australia/Pacific 
26th March, 2018 – Sydney
Chief Revenue Officers Roundtable – Australia/Pacific

25th July, 2018 – Sydney

Chief Revenue Officers Executive Roundtable

17th October, 2018 – Singapore

Note: Roundtables are Invitation-only events

Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.

Economics and Business

Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

Service Management

Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.

Administrative Service

If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography

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