
Hotel revenue leaders in Australia are seeing the upside in 2023
On March 28th, 2023, HSMAI hosted a Revenue Leaders Roundtable, where participants discussed current trends and challenges in the hospitality industry. The meeting covered a wide range of topics, including the recovery of China's tourism industry, revenue management talent, and the differences between automation and AI. In this article, we will summarize the key points discussed in the meeting. China Recovery The participants discussed the early days of transient business in China and noted that most visitors were students and people visiting friends and relatives (VFR), with more visitors coming from Hong Kong and Taiwan than Mainland China. The hoteliers are preparing for the return of this segment by refreshing their properties, while some have not started. Short lead time was common in China's business before COVID, and it still is. Tips The participants shared some tips for revenue leaders and hoteliers in China. They emphasized the importance of Crowne Plaza Darling Harbour Gallery One Meeting room getting the Ctrip approval badge, which is necessary to attract Chinese tourists. The participants...