My Revenue Hub

The HSMAI Revenue Advisory Board have selected specific news, insights, education, jobs and more. Let us do the work filtering the relevant information for you.


It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.

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Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management.  Get your CRME designation from HSMAI now….read more

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Effective Communication in the Hotel Industry: Key Takeaways

Effective Communication in the Hotel Industry: Key Takeaways Heather Harmeyer, Director of Sales and Marketing, Embassy Suites, HSMAI Rising Sales Leader Council Member  From meeting planners to your team to guests, it is essential to change your communication strategies aligning with the changing landscape and technological advances. Drawing from a recent discussion with HSMAI Rising Sales Leaders, I have identified four actionable insights that can lead to improved communication throughout hotels, spanning across departments, and extending to clients.  Adapt to Change and Technological Advancements During the pandemic there was often tension between meeting planners and hotel representatives, often fueled by cancellations and alterations to terms. Navigating these challenges demanded a shift in communication strategies. The emphasis has since moved towards being adaptable, acknowledging the changing landscape, and harnessing technological advancements to stay connected.  Ensure Sales Team Alignment Ensuring that the sales team remains on the same page, especially when managing multiple properties, is essential for effective operations. Regular and consistent communication came out of our discussion as the core of achieving this alignment. One member recommended holding weekly meetings with general managers to establish common goals and maintain synergy across teams.  Embrace Heart-Centered Leadership Heart-centered leadership, characterized by empathy and understanding, was highlighted as an...

Value of the Relationship between RM Teams and Contact Centers

The Value of the Relationship between Revenue Management teams and Contact Centers  Megan Becker, Manager of Hiring and Training, Reservations | Hershey Entertainment & Resorts Company Stephanie Davis, Team Leader, Sales Support | Accor If you had the opportunity to peruse our latest article on The Value of a Contact Center, you might now be wondering how you go about fostering a mutually beneficial relationship with your contact center – lets dive in! Stay Connected – Foster a relationship that invites communication by implementing scheduled meetings or check-ins between the revenue management and contact center teams. These intentional points of connection serve as a dedicated forum for teams to exchange timely updates, address challenges collaboratively and ensure alignment of their strategies. Share Goals and Objectives – Ensure both teams have a clear understanding of one another’s short and long-term goals! This alignment fosters unity and encourages collaboration between revenue management and the contact center teams. Market Intelligence – Share relevant data and insights between the revenue management and contact center teams. This can include customer feedback and market trends. By sharing this information, both teams can make informed decisions and work together to optimize revenue and customer satisfaction. This includes proactive communication around large-scale events or groups...


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Regional Conferences

Events for Revenue people


Regional Conferences

Events for Revenue people



2) Chief Revenue Officers Executive Roundtable

21st March, 2018 – Singapore

Chief Revenue Officers Roundtable – Australia/Pacific 
26th March, 2018 – Sydney
Chief Revenue Officers Roundtable – Australia/Pacific

25th July, 2018 – Sydney

Chief Revenue Officers Executive Roundtable

17th October, 2018 – Singapore

Note: Roundtables are Invitation-only events

Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.

Economics and Business

Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

Service Management

Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.

Administrative Service

If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography

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