My Revenue Hub

The HSMAI Revenue Advisory Board have selected specific news, insights, education, jobs and more. Let us do the work filtering the relevant information for you.


It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.

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Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management.  Get your CRME designation from HSMAI now….read more

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Hotel revenue leaders in Australia are seeing the upside in 2023

On March 28th, 2023, HSMAI hosted a Revenue Leaders Roundtable, where participants discussed current trends and challenges in the hospitality industry. The meeting covered a wide range of topics, including the recovery of China's tourism industry, revenue management talent, and the differences between automation and AI. In this article, we will summarize the key points discussed in the meeting. China Recovery The participants discussed the early days of transient business in China and noted that most visitors were students and people visiting friends and relatives (VFR), with more visitors coming from Hong Kong and Taiwan than Mainland China. The hoteliers are preparing for the return of this segment by refreshing their properties, while some have not started. Short lead time was common in China's business before COVID, and it still is. Tips The participants shared some tips for revenue leaders and hoteliers in China. They emphasized the importance of Crowne Plaza Darling Harbour Gallery One Meeting room getting the Ctrip approval badge, which is necessary to attract Chinese tourists. The participants...

Talent is top of the challenges for commercial hotel leaders in Australia

Talent: Filling Hotel Sales Roles The hospitality industry is facing a significant talent challenge, particularly when it comes to filling hotel sales roles, especially in corporate sales. According to the leaders in Sales, Marketing, and Commercial areas in hotels and resorts in Australia, New Zealand, and the Pacific, people are being offered significantly more money to move to other employers. While the senior tier seems to be stable, filling the Sales Executive and Sales Manager roles has become the most significant problem. Revenue people are also looking for 50% pay increases. Tips for Attracting Talent To attract talent, hoteliers need to be flexible about working conditions. The roundtable attendees suggested offering options such as: working four days a week, working longer hours to reduce the number of days worked, working from home 2-3 days per week Making sure staff development plans are in place is also essential, as they give employees a sense of growth and progress to look forward to. The group also discussed working with General Managers (GMs) to allow property-level staff to work from home...

HSMAI Foundation Special Report

The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2022-23 This report is designed to help you think about the talent that drives your organization’s top-line results, and what they need to learn, unlearn, and relearn. The report is presented with the support of the members of the HSMAI Foundation Corporate Talent Partner Program.

Regional Conferences

Events for Revenue people


Regional Conferences

Events for Revenue people



2) Chief Revenue Officers Executive Roundtable

21st March, 2018 – Singapore

Chief Revenue Officers Roundtable – Australia/Pacific 
26th March, 2018 – Sydney
Chief Revenue Officers Roundtable – Australia/Pacific

25th July, 2018 – Sydney

Chief Revenue Officers Executive Roundtable

17th October, 2018 – Singapore

Note: Roundtables are Invitation-only events

Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.

Economics and Business

Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

Service Management

Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.

Administrative Service

If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography

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