It takes a long time to train a new person for the revenue Department. Speed up the process with an online study program. HSMAI have developed a course especially for people who have less than two years experience in revenue functions. The “Certificate in Revenue Management (Hospitality)”. Start anytime, study anywhere.
Get certified and boost your professional status. Executive certification offers you the chance to confirm your knowledge, experience, and capabilities in the field of revenue management. Get your CRME designation from HSMAI now….read more
Your name, CRME
How to increase sales and make your hotel the #1 choice for family-friendly travel
Families are itching to get out there and see more of the world, and so it’s time to work on your family outreach strategy. We’ve got six tips to boost your sales, making your hotel the #1 choice for family travel.
Executive Interview: Amanda Voss, Vice President Sales, Bellagio Las Vegas
Discover how a chance visit to Las Vegas led a young professional to double down on a career in hospitality and make her mark on the Las Vegas Strip. How has your career in hospitality sales, marketing and revenue management opened your world? I believe that hospitality has opened my world through emotional intelligence. Understanding people is so powerful. You start seeing the growth of the emotional intelligence you get with your clients; the special things that you can do for them or make them look good by holding a successful meeting and making sure all those wow opportunities are made. And then you evolve into a leader of people. Your emotional, intelligence affects your teams, and how do you get the best out of your team, and how that correlates to you being able to reading people. So, it goes from your external clients to your internal clients. And both are just so important. I think the hospitality world really helped me, through my career, gain a stronger emotional intelligence. How do you get from the beginning of your career in hospitality to where you are today? I started out at MGM Grand as a front desk agent and room reservation agent. I...
Executive Interview: Michelle Woodley, President, Preferred Hotels & Resorts
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21st March, 2018 – Singapore
25th July, 2018 – Sydney
17th October, 2018 – Singapore
Note: Roundtables are Invitation-only events
Please contact us if you lead the Revenue function for your hotel chain or company and you would like to be on the invitation list.
Service design is a form of conceptual design that involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.
Service design may function as a way to inform changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers.
If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. For this purpose, service design uses methods and tools derived from different disciplines, ranging from ethnography
