ABOUT CENDYN
Cendyn is a catalyst for digital transformation in the hospitality industry. We help hotels around the globe drive profitability and guest loyalty through an integrated technology platform that aligns revenue, eCommerce, distribution, marketing, and sales teams with centralized data, applications, and analytics, so they can capture more demand and accelerate growth. With operations across the globe, in the United States, Germany, United Kingdom, Singapore, and India, Cendyn serves tens of thousands of customers across 143 countries. To find out more, visit www.cendyn.com.
Our Mission
We provide hoteliers around the globe with innovative technology solutions that enable deeper, more profitable guest relationships by empowering hotel staff with the data they need at every touchpoint in the guest journey.
Why Cendyn?
At a time when hoteliers are being forced to do more with less, hotels are embracing rapid digitization and automation of products and services to keep up with ever-evolving consumer expectations. They are looking for strategic technology partners who can provide them with the scale, reach, and stability to drive efficiencies and performance as the industry returns to recovery and growth. Cendyn is that partner.
About Cendyn’s Digital Marketing practice
At a time when hoteliers must do more with less, hotels are embracing rapid digitization and automation of products and services to keep up with ever-evolving consumer expectations. The challenges are especially acute in eCommerce as hotels confront major shifts in travel from business to leisure, the ongoing struggle to gain direct bookings, and the ability to target new types of guests in a competitive market with evolving stay preferences.
Our Digital Marketing practice is where art meets science, providing technology-enabled solutions that engage guests within your digital ecosystem and keep them there.
It starts with a conversion-driven website design that enables you to control your message end to end. A direct, real-time link to the master guest profile within Cendyn’s CRM platform allows you to reach the right guests at the right time with the right offer – driving profitability and loyalty at every step of the guest journey.
Driving the right guests to your website is next. Our award-winning website design & technology services allow you to tell your story uniquely for every guest. Our in-house digital marketing specialists leverage our proprietary, world-class DSP to drive the right guests to book directly on your website. Cendyn’s partnership with leading data partners across the globe offers hoteliers the ability to reach the right new guests, maintain visibility and spend from loyal guests, sell more products and services, and continue to stay relevant across all channels.
Today more than ever, hotels are looking for strategic technology partners who can provide them with scale, reach, and stability – combining unified data with revenue, eCommerce, distribution, marketing, and sales – at scale, in real time, and across every channel globally. Cendyn is that partner.
Cendyn Applications and Services
Marketing
CRM
eInsight™ CRM consolidates and enriches disparate data and delivers personalized communications to every guest
Loyalty
eLoyalty builds long-term relationships with your best guests so they keep coming back
Digital Marketing
Our full-service, in-house agency delivers personalized multi-channel campaigns to showcase your brand and amplify your reach
Website & Creative Services
Powerful hospitality website design & technology services that tell your story uniquely for every guest
Upselling
FleXi allows you to manage and sell personalized ancillary offerings while delighting guests throughout the guest journey
Reservations
CRS & Distribution
Pegasus CRS optimizes demand across global distribution channels on a scalable reservations system with intelligent rate and inventory management tools
Booking Engine
Our powerful Booking Engine is intuitive, elegant, and packed with features to help you convert lookers into direct bookers
Call Center
From flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs
Conversion Rate Optimization
Drive higher direct bookings by ensuring your prices are the same or better than the OTAs and by personalizing your guest journey with Rate Match®
CRS BI Analytics
CRS BI Analytics combines data, artificial intelligence, and machine learning to deliver transformational business insights to support data-driven decision making in real-time
Revenue
Revenue Management
Achieve total revenue optimization with Guestrev, a solution built to supercharge profit for every segment of your business
Revenue Optimization
Driven by Power BI, Revintel provides total revenue analysis that transforms your disparate datasets into actionable business intelligence
Group Revenue
Grouprev optimizes total hotel revenue by maximizing the value of group and event spaces with demand-based pricing and forecasting
Sales
B2B CRM
eInsight™ Sales enables you to take the lead with your sales pipeline and drive demand across your corporate business
Pegasus Corporate Sales
Realize increased sales and optimized visibility at the point of sale from the most relevant international feeder markets for GDS bookings
Proposal Rapid Response
Create contactless, personalized, on-brand, and media-rich proposals with eProposal
Interactive Menus
eMenus enables you to manage, revise, and publish online menus for catering and events in real time
To find out more, visit www.cendyn.com.
