Mark Retnam is a seasoned Global IT Leader and Technology Strategist, boasting over 25 years in the field. His expertise lies in spearheading technology design and rapid implementation, notably aiding Hyatt’s expansion in Asia and Europe by increasing their hotel acquisition rate from 8 to 40 annually between 2011 and 2019, while maintaining a delicate balance between growth and costs. Mark has adeptly managed large-scale infrastructure projects in 15 Asia Pacific cities, handling budgets up to USD 5 million and navigating the complexities of multinational, multilingual, and multicultural stakeholder environments. Known for his strategic business acumen and meticulous attention to detail, he excels in articulating the business value of technological solutions to senior leaders and engaging in in-depth discussions on technology design with specialists and consultants. Mark’s leadership extends to building robust matrix teams, fostering clear communication, structured technology implementation, and a supportive team environment, ensuring projects are delivered on time and within budget.