A message from our platinum sponsor Cendyn
It was an honour to meet you all last week at the HSMAI Digital Strategy Conference. We heard from a wealth of experts in the industry that day, and had some great discussions. We also caught a great deal of insights and presentations on film so we are excited to share that with you all in due course!
The theme of the day really was focused on how hoteliers can start embracing technology trends of the future and improving how they engage and drive loyalty with their guests. We heard a great deal about the possibilities with artificial intelligence, improving the guest experience through technology and personalization, and also, how working together internally across teams, will help you achieve your objectives and put the guest at the heart of what you do.
We’re delighted to share with you a recent guide we developed in collaboration with Skift – Enhancing Loyalty: Best practices for CRM Systems in Asia-Pacific – this guide not only delves into the intricacies of each region in Asia-Pacific, but also looks at the upcoming trends and how hoteliers can tap into the guests’ way of thinking to help drive loyalty and drive brand recognition. We hope you enjoy it.
If you have any questions about how you can help drive loyalty within your hotel, just let us know. We’d be delighted to hear from you.
