The timeless art of guest loyalty: Making your guest feel special
The timeless art of guest loyalty: Making your guest feel special Timo Lorenzen Strategic leader, motivated to organize initiatives for change. Quick to see opportunities for improvement and [...]
Incentivizing Today’s Sales Team
We have all discussed the need for recruiting, retention, career development, breaking down the silos, and keeping teams motivated while avoiding burnout. Compensation is just one critical piece [...]
The Budget Process – What Do We Do Differently?
Last month the Revenue Optimization Advisory Board met for a discussion of the budget process. A timely topic, as many companies are in the midst of developing budgets and preparing […]
The Chief Sales Officer Perspective
On Business Travel, Pricing and Talent HSMAI recently held its Chief Sales Officer Virtual Executive Roundtable, a discussion that included participants from Accor, Best Western Hotels, Drury [...]
Revenue Management Faculty Discuss Outlook on Student Engagement
During the recent Hospitality School Revenue Management Faculty Forum, hosted by the HSMAI Foundation, participants from hospitality schools CUNY – NYC College of Technology, Missouri State [...]
Sustainability Discussion Key Takeaways by Ailynn Seah
It was such a great pleasure to have met my fellow industry colleagues and moderate the Sustainability discussion at HSMAI Chief Commercial Officers Roundtable together with my Sustainability [...]
Trends in the Business Events Economy
The latest Q1 Barometer report from the Events Industry Council While we are now back to meeting in person, travelling to events across the globe and sharing our best practice […]
Managing the Complexities of Third-Party Content
Managing the Complexities of Third-Party Content Now more than ever before, consumers are driving the content they want — and don’t want — to see. In the hospitality industry, this […]
