HSMAI 2 Day Hotel Revenue Certificate Course – HONG KONG
A unique program put together by the team of Hospitality Leaders which form HSMAI’s Revenue Advisory Board. We listened, now we are delivering! BLENDED LEARNING AT IT’S BEST! This fast paced […]
Horwath HTL Market Report: Wuhan, China – Upper-Tier Hotel Market
Gary Shao, from Horwath HTL, Shanghai, has produced the latest market report from China. Wuhan is the provincial capital of Hubei and the largest economy in central China. Given the city’s [...]
Do you know the factors that affect guest experience?
Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can [...]