In Hotel Strategy Video Blog, Insights, Marketing, Revenue Management, Total Revenue Management


Posted on 17th April 2024


About the authors

Professor Sherri Kimes & Jeannette Ho

Key insights

  • 💰Revenue managers often face resistance when implementing new programs, but turning that resistance into revenue is key to success.
  • 💡Building an internal sales force and motivating employees to work on their own ideas can sustain success and create a winning culture.
  • 🍽️Culture eats strategy – building a new culture within the company is essential for successful implementation of new strategies.
  • 🏆The program to mentor poor performing servers saw sudden success, sparking interest from others, highlighting the importance of sustaining a winning circle.
  • 📈Sharing best practices and wins through internal social media platforms can motivate and recognize active users while encouraging others to participate.

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