JOIN HSMAI'S COMMERCIAL STRATEGY CONFERENCE IN INDIA
26 JULY 2024
This one day event is where you will connect with like-minded professionals, share best practices, and build meaningful relationships with industry experts and peers. The conference provides a collaborative environment where you can expand your professional network and gain valuable insights from peer professionals across the country enabling you to take key insights back to your hotel to implement.
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CONFERENCE AGENDA
Join Mr. Rajat Wahi to explore emerging innovations, market dynamics, and customer preferences shaping the hospitality industry, offering insights into technology integration, sustainable practices, and personalized guest experiences that drive growth and competitiveness in the evolving market.
Join Amit Peshawaria, Regional GM – Asia Pacific at Lighthouse, as he reveals how Indian hotels can unlock profit potential using data insights. Discover strategies to optimize operations, enhance guest experiences, and boost revenue by leveraging advanced analytics. Gain actionable tips to transform your hotel’s performance and stay competitive in the market.
Join Mr. Puneet Mahindroo, CEO of Rev-Mantra, to discover how technology can revolutionize the restaurant industry. Explore tools and strategies like innovative point-of-sale systems, digital menus, reservation platforms, and data analytics. Gain actionable insights to enhance efficiency, customer satisfaction, and profitability with real-world examples. Elevate your restaurant with expert guidance.
Discover the transformative power of storytelling in the hospitality industry. This panel discussion will explore how crafting authentic and captivating narratives can connect with guests, create memorable experiences, and build lasting brand loyalty. Learn from industry experts on leveraging storytelling to elevate your brand’s identity and engage audiences across digital platforms. Join us to unlock the secrets of compelling content creation and brand success.
MODERATOR
PANELISTS
Join Mr. Shaurab Kapadia, Vertical Head – Travel, FoodTech & India Exports at Google, as he explores 2024’s travel trends. Using Google’s extensive data, Mr. Kapadia will reveal emerging patterns in consumer behavior, destination preferences, and booking habits. Learn how these trends shape the travel industry and how businesses can adapt. Gain insights into leveraging technology and data-driven strategies to stay competitive. Don’t miss this chance to decode the future of travel with an industry leader.
Join Presley Barretto for the latest insights into the current trends driving the hospitality industry, comprehensive data on Cvent’s MICE business landscape, and the future of planner sourcing specific to the Indian market, encompassing key priorities and hotel expectations.
Join Glen A. Grosic, Managing Director of HSMAI South-East Asia, to explore how associations can benefit you. Discover strategies for leveraging association resources, networking opportunities, and professional development to enhance your career and business success. Gain insights into maximizing membership value and staying competitive in the industry. Don’t miss this essential session.
Mr. Butalia’s presentation will explore future trends, innovations, and strategic initiatives shaping India’s aviation sector, aiming to enhance connectivity, efficiency, and growth in the evolving airspace landscape.
Join C.S. Ramachandran, VP of Hotel Revenue Optimization at Preferred Hotels & Resorts, to explore hyper-personalization in hospitality. Discover how big data and AI can tailor guest experiences, optimize services, and enhance guest satisfaction. Gain insights into leveraging these technologies to stay competitive and maximize revenue in the hospitality industry.
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C.S. Ramachandran Vice President, Hotel Revenue Optimization South Asia, Middle East, Africa & Australasia - Preferred Hotels & Resorts
Join us for an insightful fireside chat with Nikhil Sharma, Managing Director at Radisson Hotel Group, as he delves into the strategic considerations and opportunities involved in expanding international hotel chains into Tier 2 and Tier 3 cities in emerging markets. Nikhil will share his experiences and perspectives on navigating these markets, discussing key factors such as market potential, operational challenges, and the impact of local culture and economics on business strategy. This session promises valuable takeaways for anyone looking to understand the dynamics of hotel expansion in these burgeoning areas.
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Nikhil Sharma HSMAI India Chapter Board Member and Managing Director & Area Senior VP at Radisson Hotel Group
Join Sarel Nair, Director of Revenue at IHCL, to explore ancillary distribution strategies for hotels. Learn how to enhance revenue by optimizing the sale of add-on services and products. Gain actionable insights to boost profitability and improve guest satisfaction. Don’t miss this opportunity to elevate your hotel’s revenue strategy.
In the competitive world of food and beverage, cultivating customer loyalty is a formidable challenge. This panel discussion will delve into strategies for creating and maintaining a loyal customer base in the F&B sector. Industry experts will share insights on innovative loyalty programs, personalized guest experiences, and effective use of technology to enhance customer engagement and retention. Join us to explore how your hotel can turn first-time visitors into loyal patrons.
MODERATOR
PANELISTS
Discover how leading hotels are navigating the challenging but essential journey towards sustainability without compromising profitability. This panel discussion will explore innovative strategies, real-world case studies, and practical solutions for integrating sustainable practices into hospitality operations. Learn from industry experts about balancing environmental responsibility with financial success and how sustainable practices can enhance brand reputation and guest satisfaction. Join us to gain insights and actionable takeaways for making sustainability a profitable venture in the hospitality industry.
MODERATOR
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Seema Roy HSMAI India Chapter Board Member and Area Managing Director for South Asia, Middle East & Africa at Preferred Hotels & Resorts
PANELISTS
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Anmol Alhuwalia Area Director - Operations & General Manager at IHCL
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Cindy Novotny of Master Connection Associates will inspire and challenge hoteliers to prioritize technology, sustainability, unique guest experiences, and responsive service. In today’s competitive landscape, innovation and adaptability are key to sustained success, ensuring hotels evolve to meet changing guest preferences and stay ahead of industry trends.
Join us for a dynamic and interactive panel discussion where industry leaders debate the pros and cons of Online Travel Agencies (OTAs) versus Direct Booking. This session will feature experts from both sides, providing insights on the best strategies for maximizing bookings, revenue, and customer loyalty. Engage with the debate and cast your vote to help determine the future of hotel booking. Don’t miss this opportunity to be part of the conversation that shapes the industry’s direction.
MODERATOR
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C.S. Ramachandran Vice President, Hotel Revenue Optimization South Asia, Middle East, Africa & Australasia - Preferred Hotels & Resorts
PANELISTS
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Saurabh Vashisht Corporate Director - Revenue Strategy & Distribution - India & Africa at Sarovar Hotels
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In an era where technology is transforming the hospitality industry, building strong and sustainable relationships between hotels and technology providers is crucial for success. This session will delve into the strategies and best practices for fostering effective partnerships that drive innovation, enhance guest experiences, and optimize operations. Our panel of experts will explore the dynamics of these relationships, discussing how to navigate challenges, leverage technological advancements, and create a collaborative ecosystem that benefits both hotels and their technology partners. Join us to gain valuable insights and actionable advice on how to strengthen your tech partnerships and stay ahead in the competitive hospitality landscape.
MODERATOR
PANELISTS
HSMAI MEMBERSHIP
Get exclusive access to all the events without a registration fee by becoming a member of HSMAI.
HOTELIERS & FACULTIES
HSMAI Members: COMPLIMENTARY
REGISTRATION FEE
HOTELIERS & ACADEMICS
Non-Members: INR 14,000 per person.
Get an additional 20% discount for a group registration of 5 or more @ INR 11,200 per person.
VENDORS
HSMAI Members: INR 25,000 per person.
Non-Members: INR 35,000 per person.
VENUE
THE LEELA AMBIENCE GURUGRAM HOTEL, DELHI/NCR
National Highway 8, Ambience Island, DLF Phase 3,
Sector 24, Gurugram, Haryana 122002, India
One of the highlights of HSMAI India Commerical Conference is the opportunity to learn from industry leaders and experts who will share their knowledge and experience in revenue, sales, marketing, operations and distribution. Gain valuable insights from keynote speakers who are shaping the future of the hospitality industry, learn from real-world stories, and engage in interactive discussions with fellow commercial function professionals. HSMAI provides a unique platform for learning, networking, and exploring new opportunities to drive business growth.