JOIN HSMAI'S FIRST COMMERCIAL STRATEGY CONFERENCE IN INDIA
21ST JULY, 2023 IN DELHI, NCR
This one day event is where you will connect with like-minded professionals, share best practices, and build meaningful relationships with industry experts and peers. The conference provides a collaborative environment where you can expand your professional network and gain valuable insights from peer professionals across the country enabling you to take key insights back to your hotel to implement.
REVOLUTIONISING THE NEXT WAVE!
Are you ready to take your hospitality commercial skills to the next level?
Then mark your calendars for the HSMAI INDIA Commercial Strategy Conference 2023, taking place on 21st July 2023 in Delhi NCR.
HSMAI’s inaugural conference in the Indian subcontinent, HSMAI Commercial Strategy Conference 2023 will bring together industry leaders, experts, and professionals to discuss the latest trends, best practices, and strategies for driving business growth and maximizing profitability in the hospitality industry. HSMAI has 20 years experience bringing commerical conferences to hoteliers all around the world.
With keynote speakers, panel sessions and a networking event, HSMAI India Commercial Strategy Conference promises to be an invaluable learning and networking experience for commercial professionals of all levels.
Register now and secure your spot at this must-attend event!
Created by hoteliers for hoteliers.
VENUE
The Leela Ambience Gurugram Hotel & Residences
Ambience Island, National Highway, Gurugram (Gurgaon) 122002 (Delhi NCR)
(5 mins from Delhi International Airport | 25 mins from Gurgaon Railway Station)
AGENDA
Looking at how the consumer behaviour has changed/continues to change post Covid, driven by the major disruptions during the the past 2 years, the fast adoption of technology by both consumers and the industry, the rise of super aggregators like Expedia, Make My Trip, Booking.com, Air BnB, etc which are majorly disrupting the industry, and the rise of Generative AI.
He will also share the outlook for the industry based on the current trends.
The traditional notion of hospitality is being challenged as the industry embraces innovative approaches to cater to the changing needs and expectations of modern travelers. This talk between Nikhil Sharma and KB Kachru explores the concept of re-imagining hospitality within the context of the India hotel industry and highlights the transformative trends shaping its future.
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Nikhil Sharma HSMAI India Chapter Board Member and Managing Director & Area Senior VP at Radisson Hotel Group
Access to forward-looking insight provides the best basis for strategic planning. In this session, you will hear the latest forward-looking, on-the-books market insight, including who’s travelling, where they’re booking, and how it is impacting occupancy.
In an interconnected world, where customer expectations continuously evolve, revenue management professionals must cultivate a keen understanding of guest behavior, harnessing the power of personalization and customization to deliver exceptional experiences. In this interesting discussion, you will get an insight on the intricacies of optimizing revenue, navigating market dynamics, and embracing innovative strategies that propel businesses to unparalleled heights of success.
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Brij Bhushan Chachra, CRME HSMAI Global Distribution Board Member, the APAC Commercial Advisory Board Member, HSMAI India Chapter Board Member and Vice President Revenue & Distribution at IHCL
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Amit Middha Director Revenue Performance – South West Asia for IHG and member of HSMAI India Chapter Board
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Santosh Singh Vice President- Distribution, Network Revenue Optimization, Ancillaries and CPA at Vistara
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Delve beyond travel behavior and trends to exploring various aspects related to technology in the travel industry. The focus will be on sentiment analysis, personalization, and the overall transformation journey for travelers. An interesting exploration on the future of travel, and the utilization of digital assets to drive direct business.
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Karthik Venkat Googler | Tech Leader (Google Ads & GMP) | Stanford GSB | Mentor | Education Enthusiast | Visiting Faculty @ B-Schools
The changing anatomy of marketing has revolutionized the guest experience by focusing on personalization, engagement, and customer-centric strategies. This has led to businesses creating meaningful connections with their audience, enhancing brand loyalty, and ultimately shaping the guest experience. Let’s hear from the ladies on how significant transformations, fueled by advancements in technology, changing consumer behaviors, and the rise of digital platforms can be leveraged to drive business growth.
This will cover:
- How a traveler has evolved and their needs have changed.
- Defining different phases in a traveller’s booking journey:
dreaming>planning>discovery>Booking>experience>retention - How can a hotelier tap a customer right from the dreaming stage where he/she is even dreaming of a trip until the retention phase.
- The slides will cover suggestions/insights useful for hoteliers at all stages.
- Problems being faced by Hoteliers and how can it be resolved.
Karishma Singh will talk about how the incorporation of sustainable practices into the operation of a hotel business can potentially lead to profitability and how you can adopt these methods.
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Karishma Singh HSMAI India Chapter Board Member & Vice President - Revenue Management & Distribution at IHCL
The future of the sales role is expected to undergo significant transformations due to advancements in technology and evolving customer preferences to incorporate omnichannel selling and consultative selling. Hear from the industry stalwarts on strategies to enhance sales processes and improve customer engagement in the hotel.
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Deepali Bhatia Area Director Sales & Distribution North India, Nepal & Bhutan at Marriott International
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Catch Anupam Arun to gain valuable insights from a session that will uncover latest trends shaping the hospitality industry, Cvent’s market data for MICE business and fresh planner sourcing trends for the India market including planner priorities and expectations from hotels.
Hear Nikhil Sharma speak about his incredible journey as he shares key life learnings – highlighting the significance of resilience and embracing change to develop a growth mindset. Through the condensed wisdom, Nikhil aims to inspire others for the transformative power of life’s lessons and how it drives business and professional goals.
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Nikhil Sharma HSMAI India Chapter Board Member and Managing Director & Area Senior VP at Radisson Hotel Group
This is a very fast way to learn a lot! Hotel leaders will share a successful best practice in 6 minutes and 6 slides.
CS Ramachandran, CRME has been using the AI and will share with you some great ways that hotels can use it to simplify their daily tasks and where this might be going. Stay for this one, you’ll learn a lot!
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C.S. Ramachandran, CRME HSMAI Commercial Advisory Board Member & HSMAI India Chapter Board Member & Vice President, Hotel Revenue Optimization at Preferred Hotels & Resorts
REGISTRATION & PRICING
HOTELS & FACULTY
HSMAI Members: FREE
Non-Members: INR9999 Earlybird Until 30th June then INR12,999
ALL OTHERS
HSMAI Members (except for Hoteliers & Faculty): INR17,999
Non-Members: INR19,999 Earlybird until 30th June then INR19,999.
Lunch Partner
Coffee Break Partners
Exclusive Media Partner
Knowledge Partner
Award Partners
Supporting Partners
One of the highlights of HSMAI India Commerical Conference is the opportunity to learn from industry leaders and experts who will share their knowledge and experience in revenue, sales, marketing, operations and distribution. Gain valuable insights from keynote speakers who are shaping the future of the hospitality industry, learn from real-world stories, and engage in interactive discussions with fellow commercial function professionals. HSMAI provides a unique platform for learning, networking, and exploring new opportunities to drive business growth.